My fiancé got my gorgeous engagement ring from here. I love it, beyond words. We have been engaged for a while, and we began to look at bands recently. When we inquired about one in particular, we were interested in buying it. Our wedding is in May so we still have some time, however the sales lady told us that even if we used our Jared Card that we would have to put cash down. She told us that we could not add it to what we already pay on the engagement ring, that it would be a separate bill. This put us back, and we decided to hold off and not buy a band. Well this past weekend, I went to Tanger Outlets and went to the Jared Vault to get my ring cleaned. I saw a band that I LOVED and it complimented my engagement ring beautifully. It was literally so amazing how well a band matched my custom designed ring. I inquired about it, and informed them what I was told in the portage location. They were very confused and told me that it is not true. They also told me my monthly payment is not going to go up, just the amount of time to pay it off will increase. You better believe that I bought the band there, and I can't explain my gratitude to that store. I went in the day after purchasing back to the portage location, because they size in store. I wanted to get it sized, and they couldn't find my purchase. It took a while, but they ended up finding it. She told me not to size it, and to wait. I didn't want to argue, so I left. They also went from smiles to a serious look when I told them I bought it at the vault. I understand that it wasn't your store, but it isn't like I went to a competitor. I have always felt like I was being watched like a hawk in the portage location, I even went in for a cleaning and walked out with a credit card once. That day the sales rep was taking my info then said well good news is that you are qualified, and I was like..oh ok? and that was that.
I will say that the service here is good, but there are inconsistencies between the stores that can easily frustrate your customers.
Not a bad jewelry store. I came in looking for specific colors and it seemed like he wasn't listening, always directing me to something else.
Had the worst experience possible here. Long story short, do not trust these people. They tried to scam me and were really shady to work with. Take your business else where! All they care about here is the profit.
My favorite part was the kids playroom for my toddler while I looked around.
Very disappointed this ring has been back to the store 3 times I had 2 people look at the Ring and because it wasn’t checked out recently by them they chose to not honor the gauruntee the Ring was recently given as a gift. I won’t do business with these people unless made right. If you can’t back a product for the amount spent don’t do business I’ll honor my clients being a business owner
First rate service. Great staff. I cannot say enough about the wonderful experience of dealing with Brian,Diane
Jared The Galleria Of Jewelry is a US Jewelry Store based in Portage, Michigan. Jared The Galleria Of Jewelry is located at 6307 S Westnedge Ave, Portage, MI 49002, USA.
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