We purchased our wedding bands from Helzberg. I've had my ring for less than 9 months and three different diamonds have fallen out. I take it in regularly for cleanings and inspections. The staff does nothing to make you feel like a valued customer. They are replacing my engagement band because it's part of the warranty that we paid for. They couldn't even offer to rush the replacement so I have to wait ten days to have my ring for the third time. The manager that sold us our rings didn't bother to come over and talk to us about the situation either. Instead, the sales associate had to continue to walk back and fourth asking him questions. I would highly recommend shopping elsewhere for your jewelry. I am extremely disappointed and wish that I wouldn't have made the decision to shop with Helzberg.
My husband and I have had VERY good experiences with the customer service reps that know their job. The ones that don't, unfortunately, have been extremely bad experiences. Like..Writing down the wrong size so when I got my wedding rings they were too big, also they were not soldered together as I had asked them to be and also paid for the soldering. That same time, I did not receive a call when the rings were ready the 2nd time. Luckily I didn't need them right away because my amazing husband was just upgrading my wedding set. I did find out though, that they had put a rush on the order because the rep messed it up so it only took two days. Although, after three weeks, I finally called them to see what the holdup was. That was extremely frustrating. At the same time, we wouldn't go any place else to buy our jewelry. The good experiences definitely weigh out the bad. The customer service reps that actually know their job, take very good care of us and our jewelry. When I go into the store and the reps that don't know what they're doing (and are sometimes rude) are working, we leave and come back another day. As for the watches and rings and other jewelry that we have purchased there, we have never had an issue with them, only the service. We are definitely returning customers! ...this weekend were actually going in to purchase a wedding band that I'm able to wear while working in surgery since I'm not able to wear my larger rings. Hopefully, the knowledgeable reps will be working!
This place is the WORST place to get anything from. I put a wedding band on layaway for around $400.00. I have made payments monthly and when I went to pick up the band I was told my balance was 250.00. I had received a call saying I owed 68.00 and got a bunch of bull when I got there. They have all the receipts in the bag with the ring but they say that the computer shows I owe 250.00. I will never go here to make a purchase and it looks like I will be hiring an attorney.
I've bought a number of pieces of jewelry here for my wife, and am always impressed with the quality of the items and the great customer service I get here. They've helped me buy a great gift when i wasn't even sure what i wanted, and another time guided me through designing a custom ring. I will keep coming back to this store for jewelry needs!
They discovered my setting was done improperly by another jeweler. I had one week until my 40th high school reunion. They repaired it and had it back to me in 3 days--before it was even promised. Great job!
Helzberg Diamonds is a US Jewelry Store based in Portage, Michigan. Helzberg Diamonds is located at 6018 S Westnedge Ave, Portage, MI 49002, USA.
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