After finding the issue, they took care of it right there and then.
Being new to the area we chose Tuffy based upon their online reviews and I'm extremely glad that we did. 'T' at the front desk was super kind and friendly and took the time to give us a list of options that we could choose from based upon manufacturer recommendations, tech recommendations or the bare minimum that we would need to keep the vehicle up and running at the lowest cost. We felt no pressure to purchase anything and were really impressed with the quality of work. They showed us the parts that were replaced and seemed very concerned that my wife feel comfortable driving our Jeep Cherokee. I could not have been more pleased with our overall experience and we will continue to be customers at this car doctor.
I had no appointment but they took the time to check my truck and diagnose it.
I went in one morning just as they opened because my Truck made an awfull sound when turning.
I will continue taking my vehicle there for any issues because I had such a great experience there!
One of the best auto service centers I have ever been to, and I have been to a lot. The customer service was excellent! Talked to Todd, who was great! And he was able to squeeze me in pretty short notice. The price was very fair, and over all I'm a happy customer. Will definitely be going back.
I went in for a last minute oil change during the week. They were busy, but made time for the oil change right when I came in. The techs were quick. The front desk staff were super helpful and kind. I had a filter that needed to be changed as well. The way the front desk staff asked me if I wanted to replace it was easy and they didn't pressure me. They were just nice and real. Would recommend based off this one experience! Would go back! They were great.
The wiper linkage went out on my Alero on a Saturday on a holiday weekend. They were not only open and able to fix it, they were happy to do so. Other companies said they couldn't fit me in for a few days. Also, they asked how I wanted to be contacted (via text) and then actually used that means to contact me. It's rare to find a business that actually follows through in that way. Very friendly people, prompt and friendly service (even on a holiday weekend!)—highly recomended!
I was very impressed with the courtesy level and friendliness of everyone there.
Tuffy Auto Services Center is a US Car Repair based in Portage, Michigan. Tuffy Auto Services Center is located at 7027 S Westnedge Ave, Portage, MI 49002, USA.
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