This was my first time going there, but I am very impressed with the customer service and work they do. They were recommended to me and I recommend them to anyone looking for car repair with great customer service. The staff are friendly and Randy truly cares about customers. Thank you!
My issue is with the estimator. My wife got in an accident with our SUV. We dropped the vehicle off to D&A after hours and wrote on the envelope that we wanted AN ESTIMATE ONLY. I was called back with an estimate the next morning and I asked that they not start the work. I was going to repair the vehicle myself as I am mechanic. I knew that the insurance would need an estimate to write me a check. The vehicle sat with them for a day or two. I received a call from my insurance that a claim had been filed. I immediately called the shop to find out that they has started work on it and it was almost completed. I was told "come on... you didnt think we were starting the work?" . I was treated poorly by Randy Smith numerous times as I argued that they did not have permission to start the work. He basically shrugged his shoulders at this. Incredibly unhappy with them as a business. I will never bring another vehicle to them for even the tiniest of repairs simply because of the way they handled business. Extremely poor experience with Randy Smith here.
Matt is a very honest person which is a hard trait to find in this industry. He deals with integrity which is what I like about this place. You'll find a great deal on a salvage car here if you give them a chance, most of the time the cars don't even need too much work.
Excellent Service and Work. Definitely will take my Camaro back to D&A. Randy was extremely helpful and kind.
They held my vehicle for 3 days then gave me some b.s. excuse about my bumper THEY ORDERED coming in damaged (twice) NEVER get my business again. Was thinking of having them paint my drop top Camaro but NOPE......someone else will get that $$$ and the repair $$ for my truck
Give these guys a shout when you're looking for a nice used car. I drive all the way from Southeast MI to purchase here because of the types of wrecks they deal with.
I have been dealing with D&A since 2007 when I bought my first wreck there. Since then, my brothers and I have purchased dozens of wrecked cars.
Let me start with their work. It was excellent. There are no issues with this.
D A Auto Body is a US Car Repair based in Portage, Michigan. D A Auto Body is located at 7910 S Sprinkle Rd, Portage, MI 49002, USA.
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