Ok, so it is obvious that this is a rather old hotel for starters. Secondly, not a lot of money is spent on beutifing the place. The breakfast has room for improvement. The kinda guy I am...if the place is clean, and not very worn, and everything works, I'm good with it, the hotel met my requirements on those issues. If I visit the area again, will spend a little more effort looking for an improvement in another hotel. Nice housekeeping staff.
Bathtub spews yellow water, like their water softener has long since been exhausted, and iron is plentiful.
Had a last minute booking deal online for a suite, at a good price.
Ceiling looks like they ripped the drywall off to give it a faux-industrial look with exposed joists, but it just ends up looking incomplete and odd.
Front desk was not helpful. They had prominent signage discussing military and veteran rates and upgrades; normally I don't bother bringing it up as it's a hassle, but I figured I'd ask about it, since I am a vet. "No, you already have the best rate." "Oh, OK, no big deal. What about the room upgrade it mentions?" *blank stare*
Bed is among the most uncomfortable I've ever slept on. Hard and lumpy.
Update: We left our daughter's toy there and after almost a month since we had stayed there, they still had it and shipped it back to us right away. Very impressed with that!
The Hotel was run down. The bathroom was dirty. The hallways had a bad odor. The carpet in the room was dirty. The sheets were old and one was inside out. Wonder if they just turned them over. When we complained the young person at the front desk didn't try to seem to really care. She just said oh I'm sorry and still charged us way too much for the condition of the room. We stayed there 12/23/17
It is nice hotel, the employees were nice and accommodating. The location is a little confusing to find if you don't know the area but once we found the correct road it was fine. We got a two queen beds room and there was a pull out couch also, which we didn't need but was a nice extra. The rooms were spacious and clean, breakfast was a typical hotel breakfast (eggs, sausage, potatoes, waffles, pastries, bagels, oatmeal, cereal). Overall, I enjoyed the one night stay we had.
Got to room, it doesn't have a pack n play, as requested. Call front desk, am told they don't have any. Considering they were mentioned at the hotel's website, this is odd.
All in all, it's a room at a decent price, but not one that I would stay at again. Below the standard I've usually seen at Country Inn and Suites.
Friendly, affordable, appealing, fairly quiet, convenient location. The "executive suite" has separate bedroom and living room, nice when one is sleeping and the other awake.The full, hot breakfast was a good start to the day.
Country Inn Suites By Carlson Kalamazoo Mi is a US Lodging based in Portage, Michigan. Country Inn Suites By Carlson Kalamazoo Mi is located at 1912 E Kilgore Rd, Portage, MI 49002, USA.
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