The customer service is awful! The nose in the air attitude for such an old stuffy place is so antiquated at this point. I never got ONE smile the whole time in there and we have 3 HOMES to buy lighting for! I came in and found the perfect light at a great price. I asked about the pricing and was told "this is the price until they are all gone". I came back a few days later and asked for the light. I was then charged on my card. 10 min. go by and I'm told that they have no stock but I can have the display AT NO DISCOUNT?! Interesting way to handle their mistake....she then made a "return" and made a new charge for THE SAME LIGHT for $10 more! The only apology that was offered was very condescending "I am sorry our computer inventory was wrong" with NO SMILE NO PERSONALITY ugh worst experience ever!
I feel they have a nose in the air attitude.
Front desk staff were nice and polite, but the staff person who they called (to help me find something for my fireplace) was absolutely rude.
Just what you want to find in a brick and mortar (which it actually is made of) store. Good selection, knowledgeable staff and good pricing. If you are a DYI person they can offer advise. If you are working w a contractor, they know most of them and are happy to interact with them too.We have bought patio products,lighting and most recently fireplace inserts, all of which were good quality. Not just look like good quality like in the cheaper box stores or on-lines. The staff gives you space but is there if you ask them for help. Not sure where the "nose in the air" comments come from. I've never felt anything like that and been going since back when we hardly had a pot to pee in.
There nothing special .
This is a special shout out for Sally at Hodgson. She helped my wife and I pick out all the lighting for our new condo. She was unbelievably helpful and knowledgeable. They have quality products and stand behind them. She was so patient as we worked through our alternatives. Highly recommend.
I stopped in hoping to spend my money with a local business, but I am now very happy to spend my money online instead.
Hodgson Light Log Patio is a US Furniture Store based in Portage, Michigan. Hodgson Light Log Patio is located at 250 Mall Dr, Portage, MI 49024, USA.
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