I am very unsatisfied with the service I received from the Salon at ULTA. I had an appointment there this past week and it was my first time there. The hair dresser who did my hair first did not address to me that I was going to be charged for “extra” things she did. I ended up spending $65 more on things she did to my hair that I wasn’t aware of and didn’t know it was extra or else I wouldn’t of let her do it. The next morning I ended up having to go to urgent care because my face swelled up from products the hair dresser had gotten on my face during the appointment. I had to get a shot and prescribed medicine for the swelling to go down. I called Ulta telling them what happened and the lady who answered the phone said I had to call back because the hair dresser was not there. She did not seem concerned or even ask for my name/number. I went to Ulta the next day because I needed to find out what had been used on my hair that caused the reactions. I was told again the hair dresser was not there and they said they would put in my notes for her to give me a call. I was NEVER contacted by the hair dresser or Ulta in regards to what had happened, or told what was used on my hair that got on my face. My hair also was toned too much to where it had turned a blue tint and when I also addressed this to them, they said “well it’s better than it turning orange”. I am very dissapointned with the overall customer service I received, especially having it been my first time there.
I went to the store to buy a philosophy gift for Christmas, there was a sign that said that you received a 4 oz Amazing Grace lotion with purchase. I was told they were out of stock and that the sign would be removed. I canceled my purchase at that time. I returned Sunday with my daughter and again saw the sign about the free lotion with philosophy purchase. I assumed that the free gift was back in stock and again attempted to make a philosophy purchase. At the cash register, again I was told that they were out of the free gift stock and that the sign would be removed. This is not the first time this has happened at this store. The sales people were very nice and helpful, the problem must be with the manager or the person who orders the stock. This seems to be a bait and switch thing, legally covered by the fine print 'while supplies last'. In the future I will go to Macy's or Sephora.
I got my eyebrows done today and Rachel did them. I had an amazing experience and she remembered me from the last time I got them done and we always have great conversations. She's such a kind person and amazing at what she does. I am never let down when she does my eyebrows
Very unclear and unfair pricing policies! My teenage daughter had a 10 minute haircut and opted out of the shampoo and style but was still charged for a full service appointment for $47! They ended up giving us a first visit discount of 20% off, but this still was very expensive. We will not be going back.
I'm only giving three stars because of past experiences and the great customer care I received from two lovely ladies that were so patient and detailed in explaining what I needed as a make up newbie. 5 for them! However, I recieved a brow service and one eye brow was perfect and the other looked like a blob of ink. I'm embarrassed to have this on my face, and didn't want to hurt the woman's feelings that did it. Also, I was less than excited about my lashes. I only got these services done here because I'd been out all day and was ready to go home and wanted to try it HOWEVER feefees beauty center is soooooo much better at brow tinting and the individual lashes. The tech at ulta was friendly enough but she just did a terrible job. When I told the manager I'd pay for the lashes because they were okay- even though both eyes had crooked ones on -but I was not interested in paying for the blob of ink on my eye. She waived the fee and rudely told me I could not get any more services from the brow bar...honey, I will not. That was piss poor service and customer service as a first experience getting brow and lash services. She offered to let the lady redo it but seriously, would you let a lady near your face again that left a blob above your eye? Sorry, I don't wanna be mean, but, it was awful.
Ulta Beauty is a US Hair Care Studio based in Portage, Michigan. Ulta Beauty is located at 6142 S Westnedge Ave, Portage, MI 49002, USA.
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