not happy at all got a pedicure there and they used a home spa water was cold, the girl pretty much forgot half the stuff and polish was caked on that it peeled off the next day. then try to make a appt to get my hair cut and the lady who answers the phone is rude says"were looking pretty booked cant help you call back next week", thats been 3 times already
My daughter got a terrible manicure there. The paraffin wax dip, lotion and hand massage were nice enough but when it came to shaping of the nails and the polish it looked like it was done by a kid, and that the student had never polished a nail before. My daughter was so disappointed. Spend the extra money at a nail salon and get it done right the first time.
Scott is professional and really fun at the same time. I have only used Elly. She's wonderful!!
I have been here a number of times for my kids and once for me. I have only had one bad experience with a lady instructor who did not understand children. She kept getting on my kids for sitting in empty barber chairs... They were trying to spin them and trying to raise/lower them. My kids were not being rough/wild in doing it, just checking it out... But that lady made it seem like they were going to break it and seemed to expect little children to sit still. It was frustrating!
Now... Fortunately, I have not seen her again. All my other experiences have been great and everyone seems super friendly and helpful. The student that did my hair was awesome! This place has good prices and I like it. Remember though, these are students and they are learning.... Be kind and patient. They usually do an awesome job though!
The manager, Scott, is 100% customer service focused. After two years of utilizing their services for hair cuts I'm still surprised at the level of care I am given. Everyone involved with Empire is taught to respect and to treat all with the dignity they deserve. I have witnessed this ever time I have gone. Can't beat the price, either. Very unusual combination of empathy and value.
Empire Beauty School is a US Hair Care Studio based in Portage, Michigan. Empire Beauty School is located at 6091 Constitution Blvd, Portage, MI 49024, USA.
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