I have been using Xtreme Clean car washes for years now because I like the touchless option and the wash seems to do a pretty good job considering it is touchless. I am a fanatic about having a clean car and own multiple vehicles due to the business I own so I was using Xtreme clean a lot until I had an incident with my Tahoe. Xtreme clean decided to install new bump guards on 1 of it''s wash stalls. Well the new bump guards damaged one of my rims. The regional manager just happened to be there when it happened he advised me to file a claim with them. What a joke, I believe they are only concerned if there is damage to their equipment not your car. They came up with a million reasons why they are not responsible for the damage. I also contacted the regional manager 3 times and he doesn't return messages and the corporate office will not respond to my emails. They say they want you to have the best experience possible but they only care about themselves and their equipment, not making things right with a long term customer that has probably spent thousands at their washes since they have opened.
Xtreme rip-off. Machine took my money and just sprayed the underbody, the wash stopped after that. Nobody around to tell or correct the issue. Would prefer to go to businesses that actually provide the service that is paid for.
YOUR BETTER OFF FINDING ANOTHER CAR WASH....
Extremely dedicated Personnel. Excellent customer service. The best chemicals in the industry, the best machines in the industry. Most of the 100 thousand-dollar Plus cars I see in Kalamazoo are pulling out of this car wash, most everyone I talk to seems to very much enjoy the experience and results as well as superior protection. All of the luxury car drivers expressed to me that they never bring their car anywhere else. *Full disclosure* I work here but I was appreciative of the results before ever applying for the job and have no profit sharing.
I am a big fan of the Xtreme Clean Auto Wash locations I have been to prior and was excited when I saw they were upgrading this one. However, when I tried it after the new machinery was added I was disappointed. Coming out of the wash the back of my car was still covered in dirt. For now I'll be sticking to the Plainwell/Otsego location until I'm sure this one works properly.
Very pricey ($12 for the Xtreme wash plus an extra $3 if you get the optional "Shine Shield" making it a total of $15) but it's pretty much worth the price because the wash is superb, especially if you do the "Xtreme" wash which is what I always get. My tires come out looking brand spanking new and my car is always nice and clean and shiny especially if you do the optional $3 Shine Shield! While it is definitely more expensive compared to all of the other local washes, I go here exclusively for all my car washes entirely due to the the excellent quality.
Xtreme Clean Auto Wash is a US Car Wash based in Portage, Michigan. Xtreme Clean Auto Wash is located at 5225 S Westnedge Ave, Portage, MI 49002, USA.
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