I always go there on Black Friday, it was not such a good deal this year, I am under the impression that most of the best deals are online now. But I do love coming to the store and checking things out. Staff is helpful and friendly.
Love this store!!! Prices are great and you can find any toy and game that you are looking for here. Customer service is awesome!!!
Feels a little run down. The price labels are in the wrong places. The shelves are a bit disheveled. But the staff is really nice and helpful though.
Not impressed! Asked for help finding something, the associate pointed to the back of the store saying it should be there. No offer to try to help me find it. Wasn't even close, a customer helped me find what I was looking for. I wish that I would have just left and not purchased anything. This is part of the reason why stores like these are failing. There were several employees milling about near the registers. What happened to customer service? Very disappointed, I've never had an experience at Toys r Us like this before. Oh and as I was checking out the cashier asked if I had found everything ok, when I told him no, I got a blank stare. If it weren't so close to Christmas I would have walked out with nothing.
Besides the fact that I never want to grow up and they do have toys there, the inside of this Toys R Us still looks like it did over 15 years ago. I have not been to a different Toys R Us into just as long though so maybe the old grocery store turned strictly "Toy" store look is what they R going for? I will say that the selection of Toys is great and that the employees are nice and polite, one short girl was even quite attractive in my opinion. Also the King Size Drum Stick style ice cream cones are an indulgence of mine and one of my main reasons for going there.
Toys R Us is a US Store based in Portage, Michigan. Toys R Us is located at 6207 S Westnedge Ave, Portage, MI 49002, USA.
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