Rude staff, overpriced tea.
Rude, unhelpful staff. I felt unwelcome browsing for a gift as they stared me down and then refused to return the item even with the same card i used to purchase it. I won't be returning and i will actively tell others not to shop here.
Not only is the tea amazing. They really train their employees and they are always willing to help you find what will fit your tea needs best. They are always willing to answer my questions to the best of there ability. I've been there a couple times when something had gone wrong in the system and I had to wait to purchase and they were very sweet about the whole thing and made sure I was taken care of and happy while I waited including leaving my stuff here and them calling me whenever the system was back up so I didn't have to sit there and wait and a free cup of tea for my patience. Another time I was in there buy some holiday teas and a couple other items of mine that broke. I wanted to get a tea to go and complete forgot to add it to the order until it was all completed and I asked for one and the girl so generously gave me he cup for free. It was so sweet. I seriously love coming here even if I am just looking around. The service is so nice and refreshing!
fantastic classic service - food was full of intense flavor and good portions! Thrilled to have found it
Great service, friendly staff. Was recommended some different accessories and teas while I browsed. Had a tea made, used the managers recommendation of various flavors and was thrilled with the result. I go in every time I go to the mall.
I know a lot of people are complaining about the customer service, but they have gotten a lot of new staff including some new managers that I feel are really working on the customer service. When it first opened I noticed they were slightly pushy, but I never questioned it because I knew they were just doing their job. They might have a requirement for sales that they have to make or something. I never found a problem with them being pushy. They always seemed to know when they were pushing a little too hard and I wasn't interested. My advice if you don't want to get pushed at all is go in and say what you want and that is it. It's straight forward.
Teavana is a US Cafe based in Portage, Michigan. Teavana is located at 6650 S Westnedge Ave #109, Portage, MI 49024, USA.
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